Shipping & Return Policy
About Shipping + General Policies
All artwork ships from Los Angeles, California
Local pick up can be arranged from Earth Altar Studio, 1615 Colorado Blvd, Los Angeles, CA 90041
SHIPPING OF ORIGINAL ARTWORK - It may take up to two weeks for us to package and ship your art to you. We use sustainable, recycled, and eco-friendly packing materials whenever possible and will be sure to secure your artwork for safe travel. Each piece will be packaged and shipped with love and care. As transit time will vary according to where you are shipping to we appreciate your kind patience and understanding in this matter.
GENERAL SHIPPING COSTS - Shipping costs are calculated at the checkout according to package weight and distance and materials used to package your artwork. Each piece is different and will require different care. On occasion, when a calculation is inaccurate (as shipping costs often change without our knowledge), we may need to contact you via email to arrange additional payment. This will be invoiced to you separately.
Please note that some pieces need extra care due to the fragile nature of the piece and this can incur additional packing and shipping costs. You will be invoiced separately for this.
INTERNATIONAL SHIPPING - Shipping prices have increased due to a global increase in postage prices due to COVID19.
YOUR RESPONSIBILITY OF CORRECT ADDRESS - We aren’t responsible for packages that are lost or unattainable due to an incorrectly supplied address. It is very important that you type in the correct shipping address. We will check your shipping address multiple times to ensure that we are shipping to the address you provide.
INTERNATIONAL SHIPPING - We are not responsible for any customs or duty fees associated with shipping to your country.
UNLIKELY DISPUTES - Sometimes things happen that are unexpected and in these cases we want you to know that we will always do what we can to help resolve anything that comes up. Thank you for your understanding and patience as we want you to have the best experience possible when purchasing artwork.
RETURNS AND REFUNDS - We have a no return and no refund policy. If something unforeseen occurs a decision will be made at the discretion of Justine Serebrin and her team.